Occasionally here on Window Three, you will be presented with a situation or story.   From that story, and should you choose to do so, you are tasked with formulating what would be a “Level Three Action.”  In doing so, it might first be a good idea to identify what you would have ‘typically’ done if it was indeed YOU in the situation.  From there, decide whether your response was Level One, Two or Three.  Remember, your goal is to add positive emotion into a situation.

Once you determine the ‘Level’ of your natural response, you can then define the levels above or below your natural response.  Good Luck.  For more information as it pertains to acting at Level Three, Check out our book, “Window Three, You Always Have a Choice.” 

Scenario: You are part of a team that prides itself on having a strong record for customer experience.  Therefore, keeping an attitude that is healthy and open to new ideas is of the utmost importance to the success of your team.  A team member has recently been going through difficult times both at home and in their career, and has therefore been bringing a negative vibe to the group dynamic by way of attitude.  You have a choice.  What would Level Three be?